FAQ :
FREQUENTLY ASKED QUESTIONS
CUSTOMIZE EMBROIDERY SERVICE : CREATE YOUR OWN TEXT
Can I use any design for CREATE YOUR OWN TEXT service?
Please make sure that your submitted text does not include the following prohibited content. We may not be able to accept orders depending on your design.
Unauthorized contents that infringe on third party rights:
- Names, portraits, photographs, and/ or other contents of celebrities, entertainers, and famous characters.
- Photographs of other individuals (person identifiable).
- Names, brand names, and/or other contents which express famous companies and famous brands.
- Non-Fungible Tokens (NFTs).
Inappropriate immoral content:
- Content that causes disgust, discomfort, or anxiety.
- Content that damages the reputation or could cause other harm to a third party.
- Antisocial content.
- Political content.
- Other content that we deem to be inappropriate.
Can I have special request for the design other than the default options?
For any special request other than the default options, please contact us for communication. Please take note that the price might be different due to different request.
PRODUCT CARE
What is the recommendation for washing method?
1) Turn the t-shirt inside out when washing to reduce the friction on the embroidery area when tumbling in the washing machine.
2) Use low temperature or cold wash settings.
3) Wash dark color item separately.
4) Use a mild laundry detergent.
5) Hang it to dry under the shade.
6) Avoid prolonged exposure to sunlight.
EXCHANGES & RETURNS
For damaged, or defective, we provide exchange or return on a case-to-case basis. Click HERE to check more information.
Please contact us to know if you are eligible for exchange or return.